Returns, Exchanges & Refunds

We want you and your cats to love your Huckwell products. Because our litter boxes are crafted from premium stainless steel and are larger and heavier than traditional plastic alternatives, shipping and handling costs are significant.

We work hard to offer complimentary shipping on qualifying orders while keeping our products fairly priced. To help offset the costs associated with returns and exchanges, the following policies apply.

Returns

We accept returns within 30 days of delivery, provided products are unused, in their original packaging, and in resalable condition.

A 35% return handling fee applies to eligible returns made for reasons such as ordering the wrong size, changing your mind, or deciding the product is not the right fit for your needs.

This fee helps cover the original shipping, prepaid return shipping, inspection, and processing costs associated with your order.

Return requirements:

• Returns must be requested within 30 days of delivery.

• Products must be unused, clean, and free from scratches, dents, or other damage caused after delivery.

• Original packaging and all included accessories must be returned.

• Products must be dropped off with the designated carrier within 7 days of receiving the return label.

• All returns must be authorized by Huckwell before being shipped.

Refunds are calculated using the actual product purchase price paid, after discounts, less the applicable return handling fee and any disclosed deductions for missing components. Applicable taxes will be adjusted as required.

Size Exchanges

We understand that finding the perfect fit for your home and your cat can sometimes require a different size.

If you wish to exchange your unused Halo litter box for another size, we offer a reduced 20% exchange handling fee, rather than our standard 35% return handling fee.

This fee helps cover the cost of returning your original Halo, processing the exchange, and shipping your replacement.

Exchange requirements:

• Exchanges must be requested within 30 days of delivery.

• Products must be unused, in their original packaging, and in resalable condition.

• All original accessories and bundle components must be included.

• The original product must be received and inspected before the replacement is shipped.

• Exchanges are subject to product availability.

• Any difference in product price will be charged or refunded as applicable.

The 20% exchange handling fee applies to the original product purchase price after discounts. For approved exchanges within the contiguous United States, Huckwell will provide a prepaid return label and cover standard shipping of the replacement product.

Only one reduced-fee size exchange is permitted per original purchase. Any subsequent change-of-mind return or exchange is subject to the applicable standard return terms.

We encourage customers to carefully review our product dimensions and measure their intended space before placing an order.

Product Fit or Defect Concerns

If you believe your product has a manufacturing defect or an issue with its fit or functionality, please contact us before initiating a return.

Our team may request photographs, measurements, or a short video to help troubleshoot and assess the concern.

If a manufacturing defect or product error is confirmed, Huckwell will work with you to provide an appropriate remedy at no additional cost, including return shipping where applicable.

If a product is returned as defective but inspection confirms that it is functioning correctly, compatible with the intended product, and consistent with its advertised specifications, the return may be treated as a standard return subject to the disclosed 25% handling fee.

Inspection findings will be documented and communicated before the refund is finalized. Customers may contact us to discuss any findings they believe are incorrect.

Nothing in this policy limits any rights customers have under applicable consumer protection or warranty laws.

Missing Accessories or Incomplete Returns

All items purchased as a set or bundle must be returned together, including any included mats, scoops, lids, and other accessories.

If an otherwise eligible return is missing a component, Huckwell may deduct the published individual replacement price of the missing item from the refund, in addition to the applicable return handling fee.

Customers will be notified of any proposed deduction before their refund is finalized.

Items Not Eligible for Standard Returns

The following items are not eligible for change-of-mind returns:

• Products that have been used or exposed to litter or animal waste

• Products with damage, scratches, or other wear occurring after delivery

• Products returned without required original packaging

• Gift cards

• Products sold as final sale, where clearly identified before purchase

These exclusions do not apply to valid claims involving defective, damaged-on-arrival, or incorrectly supplied products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at hello@huckwell.com as soon as possible, ideally within 48 hours of delivery.

Please include your order number and photographs of the product and packaging so our team can assist you.

We will work with you to resolve verified shipping damage, manufacturing defects, or fulfillment errors at no additional cost.

Refused Deliveries and Unauthorized Returns

Please contact Huckwell before refusing delivery or returning any merchandise.

Refused or unauthorized shipments may result in additional carrier or processing costs. Where permitted by law and disclosed before purchase, applicable costs may be deducted from any refund otherwise due.

How to Request a Return or Exchange

Email hello@huckwell.com with your order number and the reason for your request.

Our team will review your request, confirm eligibility, and provide return or exchange instructions.

Approved refunds will be processed to the original payment method following receipt and inspection of the returned product.